Shipping & Delivery
Effective Date: June 24, 2026
At Cross Wear, we take pride in delivering every order with care. Our goal is to ensure your order arrives safely and in excellent condition throughout Canada and the United States.
Shipping Locations
We currently ship within Canada and the United States. Shipping to other countries may become available in the future.
Order Processing
Orders are typically processed within 2–5 business days after payment has been received and verified.
During product launches, holidays, or periods of high order volume, processing times may be longer. If significant delays occur, we will notify you by email.
Shipping Methods
Customers may choose from the following shipping options during checkout:
- Standard Tracked Shipping
- Express Shipping
Standard Tracked Shipping includes package tracking and is the recommended choice for most orders.
Express Shipping may be available at checkout for an additional cost.
Shipping rates are calculated during checkout based on your delivery address, package size, and selected shipping method.
Packaging
Cross Wear offers two packaging experiences depending on the collection purchased.
Signature Collection
Our Signature Collection is presented in premium gift packaging designed to reflect the quality of the collection. Orders may include a premium presentation box, protective tissue paper, branded seals, and other presentation materials.
Scripture Collection
Our Scripture Collection is packaged securely using protective vacuum-sealed packaging and durable shipping materials to reduce shipping costs while ensuring your garments arrive safely.
Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
Delivery times vary depending on your location, weather conditions, carrier delays, and other circumstances beyond our control.
Tracking Information
Once your order has shipped, you will receive a confirmation email containing your tracking information, if applicable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Cross Wear is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping addresses provided by the customer.
Lost, Stolen, or Delayed Packages
Once an order has been accepted by the shipping carrier, delivery is the responsibility of the carrier.
If your package is lost or significantly delayed, please contact us and we will do our best to assist you in working with the shipping carrier.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include photographs of both the packaging and the damaged product. We will review each case and work with you toward an appropriate resolution.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us.
Email: info@jesuscrosswear.ca